Dear Srajan: I just read Jeff's letter to you about the Aurai review and your response. I've read the preview today and the latest additions to it. Unlike Jeff, I don't think you're cutting them any slack. You're just describing what happened. I will admit that it feels a bit uncomfortable to be exposed to such behind the scenes stuff which could be simple human error and some miscommunications. Ideally all that would be handled before a review, by whoever is in charge of the loaners. Things do happen though and then it only matters how they're being sorted. Who can claim to never make mistakes? I say carry on just as you have and let the chips fall where they may. With my best regards, Craig
It's a fine line indeed between dishing and omitting. I'm with you on human error, miscommunication (especially with Google translator as middleman) and my subjective reactions to all of it. And I likewise agree that doodoo happens and that it only matters what's done about it. On that score, I suspected that I had a product issue, the product was promptly recalled, the issue just as promptly confirmed and efforts are presently underway to address it. If those efforts are successful, we should be looking at a very fine product. Is it really that important then that getting there was just a bit more circuitous than it usually is? By reporting on the whole process, every reader hence prospective buyer can make that determination for themselves and I feel confident that I neither glossed over things or exploited them to punish someone for normal human error. Hey, next time I make a mistake, I hope people will give me the same break and opportunity to fix it. This isn't life 'n' death stuff. This is just hifi, with people trying to make a living from giving customers pleasure. Srajan
