Hello. I bought Wyetech Sapphire amps several years ago after reading your glowing review. I love the amps. However, shortly after purchase I had to return one to Mr. Hebert because a resistor melted free from the board it was soldered to. He fixed it under warranty. The same thing happened months later but this time he blamed me for this, accusing me of sabotaging the amp. He agreed to fix it but I had to pay for repairs. Now years later, the other amp has developed a hum emanating from the chassis. I emailed him several times but did not get a reply. I then took the amp to a repair shop in New York City (Technitron) who found the problem to be one of the transformers. They cannot repair it so they called Mr. Hebert to buy a new one. He refused to sell them one and was reportedly not nice about it.
Since then I have emailed, sent a Federal Express letter and even telegraphed him asking to buy a transformer. I have heard nothing back. My listening room is very quiet and the hum is very noticeable. As a last resort, I thought I would ask you, someone he obviously respects, to ask him to please sell me or the repair shop a replacement transformer. Thanks for any help you might give. Paul Fellenbaum
Paul, I truly appreciate the difficulty you find yourself in. As a reviewer, it's simply not in my job description to arbitrate this type situation. I've not worked with or communicated with Wyetech Labs or Mr. Hebert for very many years. The only thing I can really do is publish your letter to serve as a warning to others. Asking to purchase a replacement transformer at your own expense and having it replaced at your own expense certainly sounds like a most reasonable request. I can think up no valid reason why a manufacturer would deny it unless they no longer had replacement parts or could no longer procure them. But at least then they could tell you that. Either way, your story doesn't reflect well on Wyetech's long-term customer service. Srajan
